Privacy Policy

Privacy Policy

**Effective Date:** 20 May 2026
**Website:** Alteia

## Introduction

Welcome to Alteia. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

## Who We Are

Alteia is a wellness and recovery-focused business based in East London, South Africa, serving areas including Kayser Beach, Christmas Rock, Cozy Corner, and Gulu.

## Information We Collect

We may collect the following types of information:

### Personal Information

When you contact us, make a booking, complete a form, or subscribe to updates, we may collect:

* Full name
* Email address
* Phone number
* Booking details
* Any information you voluntarily provide to us

### Automatically Collected Information

When you browse our website, we may automatically collect:

* IP address
* Browser type and version
* Device information
* Pages visited
* Time and date of visits
* Website usage data through cookies and analytics tools

## How We Use Your Information

We may use your information to:

* Respond to enquiries and bookings
* Provide wellness and recovery services
* Improve our website and customer experience
* Send updates or marketing communications where consent has been provided
* Maintain website security and prevent fraud
* Comply with legal obligations

## Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly.

## Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who assist us with:

* Website hosting
* Analytics
* Booking systems
* Email communication
* Payment processing

These providers are only permitted to use your information for the services they provide to us.

## Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

## Your Rights

In accordance with the Protection of Personal Information Act (POPIA) in South Africa, you have the right to:

* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your information where applicable
* Object to certain processing activities
* Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

## Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

## Children’s Privacy

Our services and website are not intended for children under the age of 18 without parental or guardian consent.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

## Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

**Alteia**
East London, South Africa
Email: mari@alteia.co.za
Phone: +27 75 001 2127